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Privacy Policy

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We take the privacy and security of your information extremely seriously. Whether you are a guest making reservations or an interested party browsing our website (the “Site” at https://kirana-retreat.com/) and exploring our property/services, we strive to earn your trust by properly managing and safeguarding any data that you have shared with us.

This Privacy Policy is issued by Kirana Retreat (the “Hotel”), which includes its parents, subsidiaries, and affiliates. It covers information collected and used by the Hotel in the course of its business. Your information may be collected and used by the Hotel through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.

Information we collect

During your stay at the Hotel and while making a reservation through our system, there are various details that could be personally identifiable to you. Such data we may collect includes:

  • Your name, email address, home and business address, phone number, nationality and payment card information; and
  • Information such as stay and room preferences made during the course of your reservation, such as your preferred room type and specific requests to the Hotel.

From the moment you make a reservation through our online system, website, or mobile application to when you check in at the hotel itself, it is likely that we will acquire some of your personal details. Additionally, third parties such as travel agencies and booking sites may also provide us with this information should you book through them instead.

Information we get from your use of our website

Besides collecting your information when you browse our website, use our mobile applications, or access certain services at the Hotel, such as wireless internet services, we also gather data about your device. This includes details like your country of residence, IP address and media access control address which are all automatically gathered.

We may collect your data and information for both operational purposes as well as to enhance the user experience. Additionally, we use your site usage to glean other details that can be used in aggregated trends and statistical analysis, like domain server type, computer model and web browser version.

Information stored on your computer (“COOKIES”)

When you visit this Site, the Hotel’s servers may store some essential data on your computer to maintain and improve its functionality. This is known as a “cookie” or similar file, which can only be read by the specific server that gave it to you. In essence, it acts like an identification card, tracking such important information such as website URLs, passwords, and individual preferences.

When you revisit a website, the cookie will identify your browser. It does not contain any code or dangerous viruses. You can delete cookies from your computer hard drive with the majority of Internet browsers, block them all outright, or receive a prompt before storing one. For more information on these processes, please refer to your browser instructions.

How we use this information

We use the information collected from you primarily to fulfil your hotel reservation. Before your stay, this may include sending your information to the Hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages) for products and services that we believe would be relevant to you.

We also may use information related to your stay to display targeted advertisements on our websites or on third-party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trends and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and conduct other market research.

Who we share your information with

We will share your information with the Hotel you are staying at to fulfil your reservation. We may also share your information with third-party service providers to provide services in relation to our business as well as to help us improve our products and services.

For example, we might use a third party or a third-party product for the purposes of market research and data analytics. In certain instances, subject to local consent requirements, third-party service providers may also assist us with various marketing campaigns.

We may also share your information with third parties to extend special offers about their own products and services to you. Any such parties will need to agree to comply with our privacy requirements before we provide them with information.

Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:

  • when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Hotel property;
  • when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
  • in the event of a merger, asset sale, or other related transaction.
 

There may be other times when we collect and use personal information; for example, if you choose to participate in one of our competitions or sweepstakes, sign up to receive our newsletters or other special offers and promotions, download one of our mobile applications or participate in one of our other services.

In these instances, we will collect information from you for running and administering the respective competition, sweepstakes or service that you have elected to participate in. The information collected may include personal details such as your name, address, and contact information, as well as certain demographic information. In each case, we will collect, use and secure your information in a manner consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.

Data transfer

As the Hotel is affiliated with other hotels owned by affiliated companies, the information that you provide us during the course of a reservation or through the provision of any other services may be transferred to any of our affiliated entities and hotels around the world for the purposes of carrying out or facilitating these services.

Location information and services

We may receive information about your location during the course of and for the purpose of providing you with the services described above through your use of our websites and mobile applications.

For example, if you are using our mobile applications and have consented to share your location information with us, this information might be collected through GPS or Bluetooth technologies to enable us to provide certain services to you, such as customised offers and promotions. In addition to your use of our websites and mobile applications, we may also receive location information from wireless networks or cellular towers in proximity to your mobile device, through your internet protocol (“IP”) address or through your use of other services we provide at our hotels, such as wireless internet services.

We may also have access to location information that you provide to us through your use of social media, such as when you “tweet” your location. Your location preferences can be set or modified at the device level or by modifying your settings with the relevant social media platform.

Social media

By employing social media features, such as the Facebook “Like” button, on our websites and mobile applications, you may be sharing or providing us with information.

Additionally, based on your account settings and privacy preferences, we may have access to data that you share when using these platforms; in some cases, this even gives us permission to reach out via those channels.

The information you post on social media sites, as well as the controls surrounding these disclosures, are governed by the respective policies of these third parties.

How to secure your information

We take your data security and privacy very seriously, guarding it with a combination of technical, physical and organisational measures to ensure that no unauthorised access or misuse occurs.

We strive for complete confidentiality and protection with the collection, transmission and storage of your information, employing stringent safeguards to secure all sensitive data.

Although we cannot guarantee total safety at all times due to external factors beyond our control, we are consistently updating our procedures to provide you with peace of mind when providing us with personal details.

Managing your preferences

We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes.

Managing your information

Through the provision of the services described above, we and, in some instances, our third-party partners and service providers may communicate with you in relation to a reservation or to support any other services that we provide.

In the event any information that you provide to us is inaccurate, and changes need to be made, or you would like certain information deleted, your information can be updated on the Site or by contacting a customer service representative at the Hotel.

Please note that in some instances, it may not be possible to delete certain pieces of your information. In other instances, we may not have the ability to delete certain pieces of information that are stored on our systems or that have been provided to third parties in connection with the services discussed in this Privacy Policy.

Links to other sites

Our websites and applications may contain links to websites that are maintained and/or controlled by third parties. We make no representations or warranties with respect to such third-party websites. We encourage you to review the privacy policies of these third-party websites, as their privacy practices may differ from ours.

Children

We do not seek or gather any personal details from persons under the age of 18 on our websites. If we are made aware that a minor has inadvertently provided us with their data, we will take all commercially reasonable steps to erase this information.

In special circumstances wherein our campaign/program is specifically aimed at children, the conditions and terms associated with it will contain explicit information regarding how their information practices work.

Changes to this privacy policy

To stay consistent with new regulations and further support our business, we may, from time-to-time need to adjust this Privacy Policy. As changes arise, we maintain the right to modify or amend it without any prior warning in accordance with applicable legal regulations.